LUBU · Support
Help with LUBU
Need help with the LUBU app or your pods? Write to support@lubu.ai or call +1 424 386 6749. We aim to answer within two working days.
What you need
- A pair of LUBU pods and a LUBU account.
- An iPhone with iOS 17 or later, or an Android phone with Android 8 or later.
Getting started
How do I pair my pods? Open the app, hold both pods next to your phone and follow the steps on screen. The closest pods are selected for you.
The app can't find a pod. Plug the pod into its charger for a moment to wake it, keep it close to your phone and try again. Check that Bluetooth is on and that LUBU is allowed to use it in your phone's settings.
How do I join my clinic or team? Use the invite they gave you: a link, or a code you type in the app.
Recording
How do I record? On Home, choose Walk or Run and tap the record button. Tap it again to stop. Your phone doesn't need to stay with you: the pods keep recording on their own.
My phone was away when I tapped Stop. A pod out of reach stops and saves its part as soon as it is near your phone again.
How long does saving take? After you stop, the app collects the recording from both pods over Bluetooth. Home shows the progress and an estimate. Keep the pods near your phone until it finishes.
Your results
Where do I see my session? In the Sessions tab. "Sent" means your clinic or coach has it. Tap a session to see its summary: cadence, stride length, stance time and the balance between left and right.
A session says it couldn't be analysed. Write to us with the date and time of the session.
Your account and data
I forgot my password. On the Sign in screen, tap "Forgot your password?" and follow the link we email you. If a clinic or team gave you your account with a username, ask them to reset it. If no email arrives, write to us from the email address of your account.
How do I delete my account? On Home, tap the account icon, then Delete account. This removes your account, your sessions and the raw recordings. Every option is on the page Delete your LUBU account.
Is LUBU a medical device? No. LUBU is a sport and wellness tool. Its measures are not a diagnosis and do not replace the advice of a health professional.
Contact
support@lubu.ai · +1 424 386 6749 · LUBU Technologies, Inc., 621 Huntley Dr Unit A, West Hollywood, CA 90069, USA